Policies

100% satisfaction guaranteed

we take pride in all of the tinyDESIGN products and stand behind the quality of our merchandise. if for some reason you are not completely satisfied with your purchase from tinyDESIGN you can return the merchandise for a full refund less shipping costs. the merchandise must be unused and in the original packaging. a full refund will be issued for all returns made within 30 days of purchase. after 30 days you will receive a store credit. for details see returns on our faqs page.

all items are thoroughly inspected prior to leaving our warehouse. if shipping damage occurs during transit please notify use as soon as possible and we will gladly work with you to have the merchandise returned or replaced. please keep all original packaging materials. call us at 404.418.8164 or email info@tinyDESIGN.net and a customer service representative will assist you with the return process.

privacy policy

we respect your privacy. tinyDESIGN never sells or distributes any customer information, under any circumstance.

correction of errors and inaccuracies

the information on this website may contain typographical errors or inaccuracies and may not be complete or current. we therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. we apologize for any inconvenience this may cause you. please see our pricing policies for more details.

pricing policies

we work hard to ensure the accuracy of pricing. despite our efforts, pricing errors may still occur. if an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

out of stock policy

we do our best to keep our products in stock. however, sometimes demand exceeds our expectations, or a supplier has an unanticipated delay. we appreciate your understanding and patience. if your selected merchandise is out of stock, we will inform you immediately upon receipt of order. we will inform you via e-mail of shipping schedule.

canceled orders

to cancel an order, you must notify tinyDESIGN customer service via email at info@tinyDESIGN.net no later than 12:00 PM EST the next business day after the order was placed. after that time frame, any other unshipped, canceled orders will be charged a $10.00 processing fee, billed against your credit card. if an order is canceled after it has shipped, all shipping charges and a 15% handling fee will be billed against your credit card.

if you need help

we want to give you the best possible customer service. we love to hear from you and your input is appreciated. contact us if you have any questions or comments regarding our products. we can be reached by email, info@tinyDESIGN.net, or by phone, 404.418.8164. a customer service representative will assist you within 24-48 hours with any questions you may have.